Question 1

When will my order be shipped?

Accepted Answer

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Colissimo with tracking and drop-off without signature. If you prefer delivery by Colissimo Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
 
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected to ensure safe arrival.

Question 2

Do you accept returns?

Accepted Answer

La Mode Vintage offers one of a kind, rare vintage pieces. In our efforts to continually improve our customer service, we accept returns on some clothing and shoe items. All bags, accessories and some clothing with particular rarity are Final Sales. Please consult the product page of each item for its return policy. Returns are only accepted for items sold within the European Union and U.S.A. Sales in other territories are Final.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal through our secure SSL payment portal.

Question 4

Are the items guaranteed authentic?

Accepted Answer

Yes! All items at La Mode Vintage are certified authentic.

Question 5

Is my information private and secure?

Accepted Answer

Yes! We guarantee confidence in your shopping experience. All personal information remains private and will never be shared with third parties. Credit card information is transmitted via a secure SSL encrypted connection and is not accessible nor stored by La Mode Vintage.

Question 6

Can I make an appointment at your boutique?

Accepted Answer

Yes! We are available for private appointments. Please get in touch:
 
Telephone: +33 (0)1 43 55 72 04 Monday to Saturday from 9.30AM to 5.30PM CET
Mobile: +33 (0)6 63 79 72 04
E-mail: contact@la-mode-vintage.com

FREQUENTLY ASKED QUESTIONS